Do you accept insurance?

Yes, ElevateEQ Health is in-network with many major insurance providers. In Florida: Optum, UnitedHealthcare, VA CCN, Aetna, First Health Network, Surest, UMR, Magellan, and Medicare. In Minnesota: Blue Cross and Blue Shield, Blue Plus, Optum, UnitedHealthcare, Aetna, VA CCN, Medica, Medicare, Medicaid, UCare, PrimeWest, Hennepin Health, and South Country HA.

What should I expect from my first therapy session?

Your first session is your intake appointment, lasting 55–60 minutes. It's an opportunity to build rapport with your therapist and begin identifying your personal goals for therapy.

What forms of payment do you accept?

ElevateEQ Health accepts credit cards, debit cards, HSA cards, and FSA cards.

Do you offer therapy in Spanish?

Yes! ElevateEQ Health proudly offers bilingual therapy services in both English and Spanish.

What states do you serve?

ElevateEQ Health provides telehealth therapy services in Minnesota, Wisconsin, and Florida.

What age groups do you work with?

ElevateEQ Health provides therapy for anyone 10 years old and older, including children, teens, and adults.

How do I book a therapy appointment?

You can book directly online at https://brittanie-omodt.clientsecure.me/ or contact us at 904-584-7874 or hello@elevateeqhealth.com.

Terms and conditions

📱 SMS Communications — Terms & Conditions & Privacy Policy

These Terms & Conditions explain how ElevateEQ Health uses text messaging (SMS) to support your care. By providing your mobile number and opting in, you agree to the terms below.

🔔 1. Purpose of SMS Messages

We use SMS messages to support your care experience, including:

Appointment reminders and scheduling updates
Intake and onboarding instructions
Practice announcements or policy updates
Secure links directing you to your client portal
Billing or insurance reminders
Communication about provider availability or weather-related closures

SMS messages are not used for therapy, crisis support, or clinical interventions.

🔐 2. Privacy & Security

SMS is not a fully secure communication method, and messages may be intercepted or viewed by others with access to your device or phone account.
We do not include clinical details, diagnoses, or sensitive health information in SMS messages.
For protected health information (PHI), we will direct you to your secure client portal.

📝 3. Consent to Receive Messages

By opting in, you agree that:

You are the owner or authorized user of the mobile number provided.
You consent to receive automated and non-automated SMS messages from ElevateEQ Health.
Message frequency varies based on your care needs (typically 1–4 messages per month).
Your consent is not a condition of receiving services.

💬 4. Message & Data Rates

Your mobile carrier’s message and data rates may apply. ElevateEQ Health is not responsible for charges related to SMS communications.

🚫 5. How to Opt Out

You may opt out at any time by replying STOP to any message. After opting out, you may still receive essential communications through email or your client portal.

To re-enroll, reply START or contact our office.

📞 6. Support & Assistance

For help with SMS communications, reply HELP or contact us directly at: hello@ElevateEQHealth.com

⚠️ 7. No Emergency or Crisis Use

SMS messages must not be used for:

Emergencies
Crisis situations
Urgent clinical needs

If you are in crisis or immediate danger, call 911 or contact your local emergency services.

🔄 8. Changes to These Terms

We may update these Terms & Conditions periodically. Any changes will be posted on our website or communicated through your client portal.

🔒 SMS Communications — Privacy Policy

This Privacy Policy explains how ElevateEQ Health collects, uses, protects, and stores information related to SMS (text message) communications. This policy applies to all clients who opt in to receive SMS messages from our practice.

📘 1. Information We Collect Through SMS

When you opt in to SMS communications, we may collect:

Your mobile phone number
Message delivery status (e.g., delivered, failed)
Your responses to automated keywords (e.g., STOP, HELP)
Limited administrative information related to scheduling or reminders

We do not request or collect clinical details, diagnoses, or sensitive health information through SMS.

🔐 2. How We Use SMS-Related Information

We use SMS information solely to:

Send appointment reminders and scheduling updates
Provide onboarding or intake instructions
Share practice announcements or policy updates
Send secure links directing you to your client portal
Communicate billing or insurance reminders
Notify you of provider availability or weather-related closures

We do not use SMS for therapy, clinical discussions, or crisis communication.

🛡️ 3. Privacy & Security of SMS Messages

SMS is not a fully secure communication method, and messages may be intercepted or viewed by others with access to your device or phone account.
To protect your privacy, we avoid including any protected health information (PHI) in SMS messages.
Any sensitive or clinical information will be shared only through your secure client portal or during sessions.

🗄️ 4. How We Store SMS-Related Information

Your phone number and SMS communication preferences are stored within our HIPAA-compliant practice management system.
We retain only the minimum necessary information required to deliver SMS messages.
We do not store the content of SMS messages containing PHI because we do not send PHI via SMS.

🤝 5. Third-Party Service Providers

We may use HIPAA-aligned or industry-standard messaging platforms to deliver SMS messages. These vendors:

Are contractually required to protect your information
Do not have permission to use your data for marketing or unrelated purposes
Only process information necessary to deliver SMS messages on our behalf

We do not sell or share your phone number with third parties for advertising.

🚫 6. Your Choices & Opt-Out Rights

You may opt out of SMS communications at any time by replying STOP to any message. You may also request changes to your communication preferences by contacting our office.

Opting out of SMS will not affect your access to care; essential communications will continue through email or your client portal.

🔄 7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in technology, regulations, or practice operations. Any updates will be posted on our website or communicated through your client portal.